Refund Policy.

1. What this policy covers

This policy covers payments for Grey Miles subscriptions made to UVIZON LLC. It is part of the Terms of Service.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, so approved refunds are issued by Paddle. You can ask us or Paddle (through the link in your receipt or at paddle.net). We apply this policy either way. Subscriptions billed through Stripe are refunded by UVIZON LLC under the same policy.

Grey Miles has no free trial. Instead, your first payment can be refunded in full, as described below, so you can try it with your real work.

2. Your first subscription payment

If Grey Miles isn't right for your organization, you can ask for a full refund of a workspace's first paid subscription payment within 14 calendar days of that payment, whether the plan is monthly or annual. We will cancel the subscription when we refund it. This applies once per organization.

3. Renewals

• Monthly renewals are not refunded. Cancel before the renewal date to avoid the next charge.
• Annual renewals can be refunded in full if you ask within 14 calendar days of the renewal charge.
• We do not refund unused time after those windows, but your plan stays active until the end of the paid period.

4. Upgrades, downgrades and seats

When you upgrade or add seats, the prorated difference for the rest of the period is charged straight away. When you downgrade or remove seats, the prorated difference becomes a credit toward your next payments. It is not paid out as cash.

5. Billing errors and unauthorized charges

We refund duplicate charges, amounts that differ from the price you agreed to, and charges you did not authorize, at any time after we confirm them. Please tell us as soon as you notice a problem.

6. Service problems

If a serious problem on our side keeps your organization from using Grey Miles for an extended time, contact us. We will review it and may offer a refund or credit for the affected period.

7. What is not refunded

• Partial billing periods after the refund windows above.
• Charges by other companies, such as AI apps you connect, email providers, mapping services, or fees between you, your carriers and brokers.
• Storage you kept above your allowance.
• Periods during which access was suspended for a serious breach of the Terms of Service.

8. Cancelling

Owners can cancel in Settings → Plan and billing (through the payment provider's billing portal) or by emailing [email protected] with the subject “Grey Miles cancellation”. Cancelling stops future renewals. It does not refund earlier payments on its own. Your workspace stays active until the end of the paid period, and you can export your data before and for 30 days after it ends. Deleting your personal account does not cancel the organization's subscription.

9. Requesting a refund

Email [email protected] from the workspace owner's address with the subject “Grey Miles refund request”. Include the workspace name, the invoice or receipt number and the reason. We answer within five business days.

Approved refunds go back to the original payment method, through Paddle (or Stripe for subscriptions billed there). Your bank may take 5 to 10 business days to show them. Please contact us before disputing a charge with your bank. Nothing in this policy limits your rights with your payment provider or under consumer law.

10. Changes to this policy

We may update this policy and will change the date at the top when we do. A change does not affect payments made before it was published.